Shipping policy

Last updated: August 16, 2026

This Shipping Policy explains how Resawell processes orders, presents available delivery options, and handles common delivery issues.

1. Order Processing

We aim to process orders within 2–3 business days after the order is placed and payment is successfully authorized. Processing may include order verification, checks, packing, and transfer to a carrier.

Business days exclude weekends and public holidays. Processing may take longer during promotions, peak periods, carrier disruptions, severe weather, or other unusually busy events. If an item becomes unavailable after purchase, we will contact you using the information provided at checkout.

2. Destinations, Charges, and Estimates

Available delivery destinations, services, charges, and estimated transit times are displayed at checkout after you enter a delivery address. The checkout information available for your order controls over general estimates elsewhere on the store.

If a country, region, or address is not accepted at checkout, Resawell is not currently able to deliver there. Shipping promotions or free-shipping thresholds, if offered, will be described in the applicable promotion or displayed at checkout.

Estimated transit time begins after the order has been processed and dispatched. It does not include the processing time described above.

3. Delivery Notes

Delivery timeframes are good-faith estimates and are not guaranteed arrival dates. Customs clearance, peak shopping periods, local holidays, severe weather, remote-area delivery, address issues, carrier disruptions, or events outside our reasonable control may cause delays.

Your total estimated delivery time consists of:

Order processing time + the transit estimate displayed at checkout.

An order containing multiple items may arrive in separate parcels. You will not be charged an additional shipping fee solely because Resawell splits an order into multiple shipments.

4. Tracking

When an order is dispatched, we will send a shipping confirmation containing a tracking number or tracking link when tracking is available. A carrier may need 2–3 business days after dispatch to activate or update tracking information.

Tracking may pause when an international carrier transfers a parcel to a local delivery partner. A pause does not necessarily mean that a parcel is lost.

5. Customs, Duties, and Taxes

For an international order, the recipient is responsible for customs duties, import taxes, brokerage charges, and similar fees imposed by the destination unless checkout expressly states that those charges have already been collected.

Resawell does not control charges imposed by customs or other authorities and cannot predict their amount. Consider contacting the relevant authority before ordering. Refusing a parcel because of unpaid import charges may affect the amount eligible for refund, subject to applicable law.

6. Address Changes and Delivery Problems

Please verify the recipient name, street address, apartment or unit number, city, postal code, phone number, and email address before placing an order.

If an address must be corrected, contact us immediately. We will try to assist, but we cannot guarantee a change after an order enters processing or is dispatched.

Reasonable additional shipping costs caused by an incorrect or incomplete address supplied at checkout may be the customer’s responsibility, except where applicable law provides otherwise.

7. Lost, Delayed, Damaged, or Incomplete Shipments

If tracking has not updated for an unusual period, a parcel is significantly overdue, or tracking shows delivery but you cannot locate the parcel, contact us with your order number and the email address used at checkout. We will review the shipment and, where appropriate, raise an inquiry with the carrier.

If a parcel or item arrives damaged, incorrect, or incomplete, contact us promptly. Provide the order number and clear photos of the item and outer packaging. We will review the issue and provide an appropriate solution under our Refund Policy and applicable law.

8. Contact Us

For shipping questions, use our contact form or the details below:

Legal business name:
Trading name: Resawell
Email: official@resawell.com
Business contact address:

The business contact address is not a return address unless Resawell expressly confirms it in writing for your return. Review our Refund Policy before sending anything back.

This Shipping Policy does not limit any consumer right or remedy that cannot lawfully be excluded.

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