Refund policy

Last updated: August 16, 2026

Resawell wants each order to arrive as expected. This policy explains when an item may be returned, how to request a return, and how approved refunds are handled.

On This Page

  1. 30-Day Return Window
  2. Eligibility
  3. Change-of-Mind Returns
  4. Damaged, Defective, Incomplete, or Incorrect Items
  5. Items That Cannot Be Returned
  6. How to Request a Return
  7. Exchanges
  8. Refunds
  9. Order Changes and Cancellations
  10. Contact Us

1. 30-Day Return Window

You may request a return within 30 days after delivery.

Submit your request before the 30-day period ends. Do not send an item back until Resawell has approved the request and provided the correct return address and instructions.

2. Eligibility

Unless an item is defective or applicable law requires otherwise, a return must meet all of the following conditions:

  • The item is in the same condition in which it was received.
  • It is unused, unworn, unwashed, unaltered, and free from stains, fragrance, marks, hair, or other signs of use.
  • Original tags, seals, protective liners, accessories, and packaging are included where supplied.
  • The order number or another acceptable proof of purchase is provided.

We may decline a return that does not meet these requirements, subject to rights and remedies that cannot lawfully be excluded.

3. Change-of-Mind Returns

If an eligible item arrived as ordered but you changed your mind or the selected size, color, or style is unsuitable, you may request a return within the return window.

For a change-of-mind return, the customer is responsible for the return shipping cost. We recommend a trackable service and keeping the shipping receipt until the return is complete.

Resawell is not responsible for a return parcel sent without authorization, sent to an address not provided for that return, or lost before reaching the authorized return location.

4. Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order after delivery. If an item is damaged in transit, defective, incomplete, or different from what you ordered, contact us promptly.

Please provide:

  • Your order number.
  • A clear description of the issue.
  • Photos or a short video showing the item, relevant labels, and the issue.
  • Photos of the outer packaging if the parcel was damaged.

After reviewing the information, Resawell will offer an appropriate solution, which may include replacement, refund, or another remedy required by applicable law. If we require a return because of a confirmed defect or our error, we will provide instructions and cover the reasonable return shipping cost.

5. Items That Cannot Be Returned

The following items are not eligible for return unless defective or applicable law requires otherwise:

  • Gift cards.
  • Items clearly marked “Final Sale” or non-returnable before purchase.
  • Personalized, customized, or made-to-order items.
  • Items supplied in sealed packaging for hygiene reasons after the seal or protective liner has been opened, removed, or damaged.
  • Items that have been used, worn, washed, altered, or damaged after delivery.
  • Items missing original tags, accessories, or packaging where those elements are required for resale.

If you are unsure whether an item may be returned, contact us before opening a seal, removing a protective liner, or using the item.

6. How to Request a Return

  1. Use our contact form or email official@resawell.com. Include your order number, the item and variant, and the reason for the return.
  2. Wait for written approval, the return address, and packing instructions.
  3. Pack the approved item securely and send it to the exact address provided.
  4. Reply to the same support thread with the return tracking number.

Do not send a return to the address printed on the original parcel or to the business contact address unless Resawell confirms that address in writing for your return.

7. Exchanges

The most reliable way to obtain a different item or variant is to return the original item and place a new order after the return request is approved.

If Resawell offers a direct exchange for your order, support will confirm availability, shipping responsibility, and next steps in writing. Stock is not reserved until an exchange is confirmed.

8. Refunds

After an authorized return is delivered and inspected, we will notify you whether the refund is approved.

An approved refund will be issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to post the credit.

If 15 business days have passed since we confirmed approval and the credit is not visible, please contact us.

We generally cannot issue a refund to a different card, account, or payment method. If the original payment method is no longer available, contact the payment provider and Resawell support for assistance.

Original shipping charges are not refunded for change-of-mind returns unless stated otherwise at purchase or required by applicable law.

9. Order Changes and Cancellations

If you need to correct a variant or delivery address, or want to cancel an order, contact us as soon as possible. We will try to assist, but changes and cancellations are not guaranteed once processing has started.

An order that has already been dispatched cannot be cancelled. You may request a return after delivery under this policy.

10. Contact Us

Legal business name:  
Trading name: Resawell
Contact form: Send us a message
Email: official@resawell.com
Business contact address:  

The business contact address is not a return address unless Resawell expressly confirms it in writing for your return.

This policy is in addition to, and does not limit, any mandatory consumer right or remedy that applies to you.