Contact information
Last updated: August 16, 2026
Resawell is available to assist with product information, orders, payments, shipping, returns, and exchanges. Please use the contact details below and provide enough information for us to review your request.
On This Page
- Customer Support
- Response Times
- Information to Include
- Business Information
- Orders and Governing Law
- Returns
Customer Support
Contact form: Send us a message
Email: official@resawell.com
For account security, please do not send passwords, complete payment card numbers, security codes, or other payment credentials by email or through the contact form.
Response Times
We aim to respond within 1–2 business days. Responses may take longer during promotions, peak periods, public holidays, or unusually high request volumes.
Information to Include
To help us respond efficiently, please include the information relevant to your request:
- Order or delivery question: your order number and the email address used at checkout.
- Product question: the product name and the specific detail you would like us to confirm.
- Damaged, defective, incomplete, or incorrect item: your order number, a description of the issue, and clear photos of the item and outer packaging where relevant.
- Return or exchange: your order number, the item and variant, and the reason for your request. Please review our Refund Policy before sending anything back.
- Payment question: your order number and the date and amount of the charge, without including complete payment credentials.
Business Information
Legal business name:
Trading name: Resawell
Jurisdiction: Hong Kong Special Administrative Region
Website:
Email: official@resawell.com
Business contact address:
Orders and Governing Law
Orders placed with Resawell are processed in accordance with the laws of the Hong Kong Special Administrative Region.
This does not limit any consumer right or remedy that cannot lawfully be excluded under the laws applicable in your country or region of residence. Please review our Terms of Service and Legal Notice for further information.
Returns
The business contact address is not a return address unless Resawell expressly confirms it in writing for your return. Please do not send an item back before receiving return authorization and the correct return instructions.
Eligibility, deadlines, return shipping responsibility, exchanges, and refunds are explained in our Refund Policy.